Refund policy

Return & Refund Policy

At Luca Store, we want you to be completely satisfied with your purchase.

If you are not happy with your order, we’re here to help.

Returns

• You can return items within 14 days of receiving your order.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase (such as your order confirmation or receipt) is required.

Non-returnable items

• Items that show signs of wear or damage not caused by us.

• Sale items or promotional products (unless defective).

• Socks or insoles for hygiene reasons.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days to your original method of payment.

• Shipping fees are non-refundable unless the item was faulty or sent in error.

Exchanges

• If you wish to exchange an item for a different size or model, please contact us within 7 days of receiving your order.

• Exchanges depend on stock availability.

Shipping returns

• You will be responsible for paying for your own shipping costs for returning your item, unless it was defective or incorrectly sent.

• We recommend using a trackable shipping service to ensure your return reaches us.

For any questions about returns or refunds, please contact our support team:

📧 luca.store205@gmail.com

📞 (+20) [ 01099751901